BETTER Pain | Customer Satisfaction Results

February 26, 2026
BETTER Pain | Customer Satisfaction Results

BETTER Customer Satisfaction.


The EXPHYS® BETTER Pain Program supports individuals to move beyond persistent pain and return to life and work.


Delivered either face-to-face or via video-enabled telehealth, the program provides the same high-quality, evidence-based care while delivering strong customer satisfaction, with a CSAT score of 94%.

Discover the EXPHYS BETTER Pain Program

MORE FROM EXPHYS

February 18, 2026
A client’s journey with the EXPHYS BETTER Pain Program. Regional Leader of QLD, Mick Craven , supported this client through the EXPHYS BETTER Pain Program, achieving a significant improvement in function, reduction in pain and reduced reliance on pain medication. Since 2005, EXPHYS has delivered programs across the life insurance, workers compensation, and motor accident industries, grounded in pain science, fatigue science, and mental health to create health for life and work.
February 11, 2026
Reduced Pain Medication through BETTER Pain Program. Chronic pain affects 1 in 5 Australians, and more people die from opioid-related causes each year than the national road toll.* The EXPHYS® BETTER Pain Program takes an evidence-based, pain science approach to help people living with chronic pain return to life and work. The program sees 67% of participants reduce their pain medication, supporting better health and function. * Painaustralia, 2022
February 10, 2026
EXPHYS DNA Values Award 🏆 Freya Clayhills Congratulations Freya, EXPHYS Senior Exercise Physiologist and recipient of the EXPHYS DNA Values Award! Recognised for consistently demonstrating the EXPHYS values in her work with clients, partners and the wider team. Freya’s nominations highlighted strong RTW outcomes, trusted collaboration and consistently high client feedback across EXPHYS programs. In the words of those Freya supports: CARE – “Freya listened to me, tailored the program to suit my needs and was consistently positive, encouraging and supportive.” Client that completed EXPHYS program. TRUST – “I can rely on Freya to keep me updated with every client, through her reliable communication and collaboration.” EXPHYS Insurance Partner INNOVATE – “Freya consistently achieves strong return to work outcomes across EXPHYS programs by embedding Work BETTER strategies into her sessions and adapting delivery to individual needs.” EXPHYS leadership team. Well, done Freya 🙌 Get to know Freya: https://www.exphys.com.au/staff/freya-clayhills